Westfield State Hosts Event Assembling Community leaders, Direct Care Advocates, Policymakers in Support of Human Service Workers

The Western MA Caring Force Rally, held on September 17 at Westfield State University’s Scanlon Hall, gathered advocates, community leaders, and policymakers to discuss critical issues facing the human services sector. The event, which began at 9 a.m., featured a breakfast and music by Mark Watkins of the Gándara Center and focused on raising awareness for key legislation that impacts workers in the human services field.

From 10 to 11 a.m., attendees of the rally heard from a lineup of speakers, including Bill Yelenak, President and CEO of the Providers’ Council; Colleen Holmes, President and CEO of Viability and the event’s emcee; and Westfield Mayor Mike McCabe. President Linda Thompson offered welcoming remarks.  State Representative Carlos González then presented a proclamation in recognition of Direct Support Professional Week, followed by remarks from State Senator John Velis, who praised the contributions of the human services community. The event concluded with a Q&A session and networking opportunities.

The Caring Force, a grassroots advocacy initiative launched by the Providers' Council, works to empower individuals who are passionate about advancing the human services sector. The rally highlighted several legislative priorities, including the Chapter 257 Rate Reserve, wage disparities, and student loan repayment assistance for workers in the field. According to the Providers' Council, these measures are vital to ensuring a sustainable workforce that provides critical care to Massachusetts' most vulnerable residents.

A key focus of the event was Chapter 257, which has already received $390 million in funding to support the human services sector by addressing challenges such as workforce recruitment and retention. The rally also drew attention to the pay gap between community-based and state-based employees performing similar roles. Advocates argued that livable wages are essential for attracting and retaining employees who are vital to community programs.

Student loan repayment assistance was another major topic of discussion, as many human services workers face significant student debt, often exacerbated by interest accrual. Rally participants advocated for policies that would ease this financial burden, making it easier for employees to remain in the field.

In her welcoming remarks, President Thompson emphasized Westfield State’s long-standing commitment to social justice. “Our social work programs place emphasis and value on the development of students who will maintain ethical standards and demonstrate leadership within their community. This duty of equity is core to our mission.”

President Thompson then expressed gratitude to those who dedicate their lives to serving the community, affirming that Westfield State remains committed to addressing social, racial, and economic injustice through education and advocacy. “I would like to thank all who have committed to living a life of humanistic meaning. And serving our communities with selfless pride.”