WSU 360 Student Guide

WSU360 provides you with a central location to connect to the people and services that can help you finish what you start—all accessible right from your WSU360 Home page.

Log in to your WSU360 Home page by logging on to myWestfield. On the Academics Tab, you’ll see a box labeled “Student Success – WSU360”.

Your Home page includes access to a customizable profile and personalized channels that make it easy to schedule the dedicated time you need with your instructors, advisors, or counselors. WSU360 can also help you manage the steps you need to take to stay on track and meet your goals.

Begin by setting up your student profile. Your profile lets instructors and advisors know who you are and how to contact you. It also gives you control over how you wish to receive emails.

1. Click your name in the top right corner of your Home page to open your profile.
2. From here, you can customize your profile by uploading a photo, setting appointment reminders, and adding a secondary email address for receiving WSU360 emails (e.g., your mobile phone).
3. To have WSU360 emails sent to your mobile phone (in addition to sending to your primary institutional email address):

• Enter the email address of your mobile phone in the Alternate Email field. This address will be a combination of your phone number plus carrier information. Click the information icon for a list of common carriers and email address formats.
• Select the "Both" radio button associated with “Send my correspondence to”.

Once you have made your desired changes to your profile, click the Submit button to save your updates.

The My Success Network and Courses Channels show you the individuals and resources ready to support your success. They provide essential contact details, links to student service websites, and online scheduling options for appointments.

My Success Network

Click the My Success Network icon on your Home page to display your personalized network. This channel lists the people and resources that are available to assist you. Please be patient as it takes a while for this list to load. (You can browse a broader list of available services in the Service Catalog.) For each person or service listed, you will find contact information, supporting websites, and, if online scheduling is enabled, a link to make an appointment. If a service includes a waiting room for walk-in appointments, you can click the “Waiting Room” link to find out how many students are currently in line.

Courses

Click the Courses icon on your Home page to display information about courses you are enrolled in as well as contacts and available support related to each. Like the My Success Network channel, it is personalized to show the people and services specific to the courses you are taking and gives you the ability to make an appointment or request help related to a course.

Make an Appointment

Click the Schedule Appointment link below the contact information for the desired person or service in the My Success Network or Courses channel.

1. Use the small calendar on the left to quickly identify days with available office hours (available days will be shown in bold). Click the desired date in the small monthly calendar to display availability on that day.
2. Available time slots on the selected day will include a Sign up link. Click the Sign Up link associated with the desired time slot.
3. This opens the Add Appointment form. Complete the form by selecting a reason for the meeting and a course (if relevant). Include an explanation of what you need so that your instructor or advisor can be prepared for the meeting.
4. Click Submit to set the appointment. You will get an email with the appointment details, and the appointment will be listed on your Dashboard.

Change an Appointment

Upcoming appointments will be listed on your Dashboard in the timeline view (left column). Click the edit icon (Pen) to modify the appointment or the cancel icon (X Indicator) to cancel it.

Your Dashboard displays upcoming appointments and date-based tasks on the left to help you plan your week. The right-hand column of your Dashboard highlights items that require your attention and may include alerts related to your coursework, recommended referrals to campus support offices to help you succeed, and kudos from your instructors.

If an email was sent to you related to any of these items, you will find the content of the message by clicking on the messages icon near the profile link in the top right corner of the page.

Request Help

Click on the Request Help channel icon. Additional information about where to go for help will be displayed on the page. Click the Help Me button to submit a request for help.

You will be asked to provide additional information such as the type of help you are requesting, the related course (if applicable), and a description.

We encourage you to make your description as detailed as possible to ensure you get the appropriate help needed. Click Submit to submit your request when done.

Services Catalog

Certain counselors and advisors may be listed in your personal My Success Network channel, but other individuals and services can be found in the broader Services catalog accessed from the top navigation bar. On this page, you can search for a service or scroll through the list of available services. For each service, you can view contact information, visit service websites, and schedule online appointments (if available).

That’s it. Simple for you. Powerful for your future.