The Academic Information Systems and Information Technology Services departments will transition to a new technology service model and a single-ticketing system Monday, January 27.
As the University’s needs have evolved, a more proactive response and a more efficient system is required to address the technological support needs of the university. To that end, ITS will be fully integrated into the Technology Support Desk’s system and will no longer utilize SchoolDude.
By using one system for all technology related issues, it aims for quicker and more efficient communication about the status of resolutions. More information will be shared about this change prior to January 27.